Lisa Rozon
Senior Manager
A passionate and innovative leader with over 13 years’ experience working in a management role in seniors care. Seeking to leverage my skills in quality improvement, critical thinking, and mentorship, to support frontline staff in sustaining best practice standards to enhance the resident and family experience. Known for my excellent communication skills and ability to form meaningful connections, I am eager to collaborate with others to achieve goals set out by the organization.
EXPERIENCE
March 2021 - Present
April 2019 - March 2021
September 2017 - April 2019
August 2013 - September 2017
January 2010 - November 2011
MANAGER OF SENIORS CENTRAL SUPPORT, NIAGARA REGION
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Leading a team that oversees the operations of Niagara Region’s eight long-term care homes, with focus on staff scheduling, recruitment and onboarding, student placements, and staff education for over 1300 staff.
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Developing and implementing policies and procedures to ensure workflow efficiencies and compliance with government regulations and collective agreements.
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Formulating and executing quality improvement projects, with the goal of enhancing resident satisfaction, employee engagement, and cost efficiencies.
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Recently, I implemented changes in the Scheduling department to reduce overtime and labour costs for our 8 homes.
ADULT DAY PROGRAM SUPERVISOR, NIAGARA REGION
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Provided direction, support, and supervision to staff at three Adult Day Program locations located across Niagara.
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Planned, budgeted, and pursued projects to enhance the facilities and operation of the Adult Day Programs.
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Worked with community partners to identify opportunities to improve service transitions between shared clients.
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Conducted risk management activities, and developed action plans to support desired outcomes.
PROGRAM MANAGER, NIAGARA REGION
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Managed the portfolio overseeing recreational programs, rehabilitation, pastoral care, and social work, for Upper Canada Lodge LTC Home.
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Provided leadership to all areas of these departments, to ensure they were in line with the strategic directions, Department and Corporate priorities, and the Council Business Plan.
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Supported the Continuous Quality Improvement Program of the home, by completing inspection protocols, annual program evaluations, and participating in Accreditation-related activities.
STAFF EDUCATOR, NIAGARA REGION
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Created and facilitated training sessions for staff on a variety of topics to support compliance obligations and improvements to resident care.
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Collaborated with Regional departments and community partners to create educational material that followed best practices.
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Evaluated education programs to ensure they were meeting staff needs.
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Worked with the Senior Leadership Team to create annual operational plans related to staff training and development.
PROGRAM MANAGER, HALDIMAND-NORFOLK COMMUNITY SENIOR SUPPORT SERVICES
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Provided case management for seniors and adults with disabilities living in the community, coordinating services so they could remain independent in their homes.
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Designed and facilitated education sessions about HNCSSS services to local health organizations.
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Established and maintained partnerships with other client service providers and community agencies (i.e. Alzheimer Society, Community Care Access Centre).
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Developed a sustainable volunteer program, which included recruitment and training for volunteers.
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Responsible for overseeing the operational budget and conducting fundraising initiatives to support ongoing programs.
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EDUCATION
CONTACT
